Ship

Shipping terms and cost

The shipping costs for deliveries are shown to the customer during the ordering process before finalising the order. You can also find an overview of costs on our website in the “FAQ” section.

Delivery in Germany is by Deutsche Bundespost, in the European Union and Switzerland by Deutsche Bundespost or DHL, in the USA/Canada and Mexico by the US Postal Service or Fedex. Unless otherwise stated in the shop, a delivery time of 10 days applies to all items. The respective delivery times will be shown to you during the ordering process before finalising the order.

Delivery times will be extended appropriately in the event of force majeure and similar events for which we are not responsible or which cannot be foreseen, such as refusal of official permits, operational disruptions, industrial disputes, disruption of traffic routes, involuntary delay of supplier parts to us etc., insofar as such obstacles to delivery can be proven to be of considerable influence. Clause 1 does not apply if the delivery of your product has already been delayed. Any changes to the burden of proof to the detriment of the customer are not connected with these regulations. If a delivery deadline is not met, the customer is entitled, in accordance with the statutory provisions, to set a reasonable grace period in writing with a threat of refusal and to withdraw from the contract after its unsuccessful expiry with regard to the delivery or service in the contract and/or to demand compensation instead of the service or to still insist on delivery.

The goods shall be properly packaged by us, so that safe transportation is guaranteed.
In the case of consumers, the risk of accidental loss and accidental deterioration of the goods sold shall pass over to the consumer or a recipient specified by him/her when the goods are dispatched. This applies regardless of whether the shipment is insured or not. Otherwise, the risk of accidental loss and accidental deterioration of the goods shall pass over upon handover to the buyer, upon delivery of the goods to the freight forwarder or the person or institution otherwise responsible for carrying out the dispatch.